Quality standards set us apart
Many of our market-leading clients see us as part of their extended enterprise. As such, we aspire to common values, quality standards and ways of doing business.
We are one of the few companies in our marketplace to achieve BS EN ISO 9001:2000. This standard extends across the entire scope of our business and is audited externally, while our quality management system is also open to inspection by clients.
Having BS EN ISO 9001:2000 makes us especially attractive to companies that make quality a priority and are looking for compatible partners that will integrate easily into their business.
Quality mission statement
Our quality mission statement states:
The company is dedicated to a quality policy which will ensure that its service meets the requirements of ISO 9001:2000 and its customers at all times.
The company believes in the concept of customer and supplier working together in pursing this policy and in continually striving for improvements in service quality.
All the company's employees must have a positive commitment to service quality and respond quickly and effectively to achieve the performance standards required of them and to 'get it right first time'.
The quality policy is based on four fundamental principles:
- The definition of quality is conforming to requirements, having specified very carefully the needs and expectations of our customers, our suppliers and our own processes
- The Quality Management System concentrates on prevention, looking at our service provision processes, identifying the opportunities for error and taking the necessary action to eliminate them
- The service quality standard is 'no failures', everyone understanding how to do their job, the standard required and doing it right first time
- The measurement of quality is the cost of non-conformity and the eventual cost of getting it right
To ensure that the policy is implemented successfully, each member of staff will be responsible for specifying the customer's requirements, complying with internal requirements and ensuring that the correct procedures are followed to meet those requirements.
The quality policy involves all employees and the principles and objectives will be communicated and available at all times. Assistance and training will be given to ensure the relevant knowledge and experience is acquired for successful implementation of this policy.
Data protection
Box-It treats its responsibilities seriously under the Data Protection Act 1998. Confidentiality is at the heart of our business. And the discretion we adopt in the area of data protection gives our clients added peace of mind.
We seek to meet the requirements of the 7th Data Protection Principle that states the following:
"Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss of, or damage to, personal data"
Box-It recognises that a client depositing boxed archive has an expectation of confidentiality. Box-It will at all times take all reasonable measures to ensure that access to the archive is only at the written request of the client.
Box-It ensures that personal information held for the running of its business is retained for that purpose only and when no longer relevant to the business will be destroyed in compliance with the Data Protection Act.
Box-It data protection policy
Box-It collects and securely stores personal information provided by its clients and employees. This is a statement of how we handle that data. Other businesses may refer to this kind of statement as a privacy policy.
The collected information is not made available to other organisations or companies except with your express consent. It may be used by Box-It in the following ways:
- To mail or email you with information related to our products or services
- To contact you in the event of a query arising from a transaction
- To use as market research data, that is not personally identifiable, to help us improve our products and services
The accuracy of your personal details depends on the accuracy of the information you provide. We do not verify personal information. Box-It is not responsible for errors or problems that arise as a result of inaccurate information provided by you.
If you wish to opt out of receiving further information from Box-It or you wish to change your details please contact us at sales@boxit-central.co.uk with your name, email address, postcode and details of your request.
If you have any comments or questions about our Data Protection Policy, please e-mail us at the above address.
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